Getting Started

• 1: Before You Subscribe
• 2: Subscribing to IP4G
• 3: Adding New Users
• 4: Create a Support Ticket

1 - Before You Subscribe

Before you subscribe to the IBM Power for Google Cloud service, review the following prerequisites:

• Create a Google Cloud Project with a defined set of virtual private cloud (VPC) networks, which can be the default VPC for a project. For more information, see Projects and VPC networks.

• Identify the network IP address space that you want to use for your cloud instance. Your IP address space must be compatible with the existing set of VPC networks in your Google Cloud project. If you want direct connectivity between your data center and the Google Cloud Platform (GCP), your cloud instance IP address space must be compatible with your on-premises networks. The IP address space uses the Classless Inter-Domain Routing (CIDR) notation to configure the service. This IP range must be a private IP range RFC1918 that does not overlap with any other IP ranges in your VPC or any advertised IP ranges coming from interconnects or VPNs that are used for on-prem resources. An example of an IP address that uses the CIDR notation is 172.16.1.0/24.

2 - Subscribing to IP4G

Determine which Google Cloud Billing Account you would like to use for the IBM Power for Google Cloud subscription.

Create a new Google Cloud Project that is associated with the Billing Account. This Google Cloud Project will be used to grant IBM Power for Google Cloud Administrators to the IBM Power for Google Cloud Marketplace Solution.

After you select the IBM Power for Google Cloud tile, review the available cloud instance plans and subscribe to the desired plan. Follow the workflow to register for the service and proceed to the initial configuration steps.

During the subscribing process, you must supply the information about your project, VPC, and the CIDR range for VMs created in your instance plan. This information is the basis of a series of gcloud commands that you run against your Google project to establish a connection to the service. This connection is a VPC Peering between your VPC and an IBM-managed tenant project over the Google network fabric. After the initial configuration is complete, access to the VM management GUI is enabled and your selected project is connected to your cloud instance. Next, you can create an LPAR and verify that you can connect to the LPAR.

You can change cloud instance plans to different size plans if capacity demands change over time.

To view a video on the subscription process, see here.

3 - Adding New Users

Initially, a single user is authorized to use a new IBM Power for Google Cloud subscription, this is the same user that completed the sign-up process. Additional users will need to be authorized to login to IBM Power for Google Cloud. Authorization requires the following.

• A Google Cloud Project linked to a Google Billing Account with an active IBM Power for Google Cloud subscription
• A User with a Google Cloud Identity
• Google Cloud IAM Roles that grant the User access to the IBM Power for Google Cloud Marketplace solution.
• The Account ID for your subscription. This requires an existing user. See locate your Account ID

Assign the new user the Editor IAM Role in the Google Cloud Project associated with the IBM Power for Google Cloud Billing Account.

NOTE: The Editor Role can be removed after the user has been authorized for IBM Power for Google Cloud. Converge recommends using a dedicated Google Cloud Project for authorizing users to access the IBM Power for Google Cloud Marketplace Solution. More about IAM Roles for Google Marketplace solutions can be found here. A restricted set of IAM permissions is under development.

The new user must navigate to the IBM Power for Google Cloud Marketplace solution using the link below. Ensure the correct Google Cloud project is selected.

NOTE: The Google Cloud project must be linked to a billing account where the IBM Power for Google Cloud plan/subscription has been purchased.

https://console.cloud.google.com/marketplace/product/ibm-sg/ibm-power-cloud-for-gcp

The Marketplace interface should show “Manage on Provider”. If “Manage on Provider” is not shown, verify the correct Google Cloud Project and IAM Roles are assgined.

After the new user clicks “Manage on Provider” they will be prompted to sign into their Google Cloud Identity. Once logged in, they will receive a login error from IBM Power for Google Cloud. The user is now pending authorization. Open a Google Cloud support request with the following content.

“We have granted a new user the appropriate IAM Roles and they have authenticated to IBM Power for Google Cloud using the MANAGE ON PROVIDER button. Please authorize [username@domain.com] for [Account ID]”

To add a ticket, see Create a Support Ticket

4 - Create a Support Ticket

Support for IBM Power for Google Cloud is provided by Google Cloud Customer Care as Third-Party Technology Support using the Collaborative support model.

To learn more about the Third-Party Technology Support provided with Enhanced and Premium support from Google Cloud Customer Care see Getting Support for Google Cloud.

Open a support case for IBM Power for Google Cloud

Requirements:

• The user must have the appropriate Google Cloud IAM Roles for Enhanced or Premium Support to open a support request.
• The ticket must include the Account ID for optimal ticket resolution. If the ticket is specific to a single Cloud Instance, include the Cloud Instance ID for the fastest resolution. See locate your Account ID and locate your Cloud Instance ID for details.

To open a Google Cloud support case, follow the instructions in for Creating cases in Google Cloud Support portal.

When selecting the issue category, expand Partner Support, expand IBM Power Systems for Google Cloud, and select the most appropriate sub topic for your issue.

Google engages Converge on behalf of the client as needed for investigating possible issues with the IBM Power for Google Cloud infrastructure.

For AIX or IBM i operating system support see “Opening a support case with IBM”. In these cases, the problem is with the Operating System, not Google Cloud or IBM Power for Google Cloud.

Open a support case with IBM for operating system support

Support is available for versions of the AIX operating system that are currently in standard support. AIX versions that are in extended support are not supported for the IBM Power Systems for Google Cloud service. For more information, see AIX support lifecycle information.

You must use the IBM customer number that was provided during the subscription process for the IBM Power Systems for Google Cloud service.

To directly engage IBM for AIX or IBM i operating system support, go to the IBM Support portal.

Click Open a case, navigate to the Product field, enter AIX on Cloud or IBM i on Cloud. Complete all of the required information, and click Submit Case.

Locate your Account ID

You can find the Account ID in the IBM Power for Google Cloud Web Console or pcloud cli. In the examples below, the Account ID is E-01DF-1DFC-6D14-4701. Using the Web Console, click your name > Accounts to see your Account ID.

Web Console

Using the pcloud cli.

$ pcloud config list
accountID: E-01DF-1DFC-6D14-4701
cloudID: 75a23c3671c1sjke85788b65552a74ec
cloudName: demo
region: us-east4

Locate your Cloud Instance ID

Your IBM Power for Google Cloud Account may have multiple Cloud Instances. If you are using two regions, you will have two Cloud Instance ID’s, one for each region. In the example below, the Cloud Instance ID is 75a23c3671c1sjke85788b65552a74ec. To locate the Cloud Instance ID, use the pcloud cli.

Using the pcloud cli.

$ pcloud config list
accountID: E-01DF-1DFC-6D14-4701
cloudID: 75a23c3671c1sjke85788b65552a74ec
cloudName: demo
region: us-east4